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BACK Home Privacy Policy

PRIVACY POLICY

Our Commitment to You

This website: mall.elady.com, including www.elady.co.jp, japan.elady.com and any other domain or sub domain associated with it (together, the "Sites"), is a product of eLADY Limited (“eLADY”, "we" or "us"). eLADY is dedicated to providing its users with the highest level of transparency and control over the use of their data. In order for us to provide you with our Services, including the Sites (the "Services") we are required to collect and process certain personal information about you and your activity. By entrusting us with your information, we would like to assure you of our commitment to keep such information private. We have taken measurable steps to protect the confidentiality, security and integrity of this Information. We encourage you to review the following information carefully.

Grounds for data collection

Processing of your “Personal Data” (meaning any information which may potentially allow your identification with reasonable means) is necessary for the performance of our contractual obligations towards you and providing you with our Services and the operation thereof, to protect our legitimate interests and for compliance with legal and regulatory obligations to which we are subject. When you use our Services, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

How do we receive data about you?

We receive your Personal Data from various sources:

  1. Registration Information – when you create an account on our Sites, or subscribe to our newsletters, we will ask you to provide us with certain contact details, and payment details if you decide to purchase a product on our shop, which are needed for us to provide with these Services.
  2. When you communicate with us - For example when you send us an email, we collect the Personal Information you provided us with.
  3. Third party information – We may receive your data from third parties who help us with the provision and maintenance of our Services, such as social networks, traffic analytics vendors, fraud prevention agencies and others.
  4. Technical information - When operating our Services, we use various technological tracking tools to collect information regarding your use of the Services. Along with our partners, we may use tracking technologies such as cookies, JavaScript, beacons and Local Storage, which are used to store content information and preferences. You can learn more about the tracking tools we use in our Cookie Policy.

What type of data we collect?

Personal Data
In the course of using the Services, we may collect certain Personal Data to provide and improve the Services, to contact or identify you, to enable you to access certain parts of the Services or as otherwise indicated in this Policy. We collect the following Personal Data about you

Non-Personal Data

We also collect data about the use of our Services and the characteristics and activities of users, in order to operate it and improve it. We may collect the following non-Personal Data:

If we combine Personal Data with non-Personal Data, the combined data will be treated as Personal Data.

Tracking Technologies

When you visit or access our Services we use (and authorize 3rd parties to use) pixels, cookies, events and other technologies. Those allow us to automatically collect information about you, your device and your online behavior, in order to enhance your navigation in our Services, improve our Services’ performance, perform analytics and customize your experience. In addition, we may merge data we have with data collected through these tracking technologies and data we may obtain from other sources and, as a result, such data may become Personal Data.
To learn more about our Tracking Technologies please visit our Cookie Policy page.

How do we use the data we collect?

With whom do we share your Personal Data?

Transfer of data outside the EEA

If you reside in the European Union ("EU"), please note that your Personal Data may be transferred outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

How we protect your information

We have implemented administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of your Personal Data. Your data is stored on secure servers and isn’t publicly available. We limit access of your information only to those employees or partners on a “need to know” basis, in order to enable the carrying out of the agreement between us. While we seek to protect your information to ensure that it is kept confidential, we cannot absolutely guarantee its security. You should be aware that there is always some risk involved in transmitting information over the internet. While we strive to protect your Personal Data, we cannot ensure or warrant the security and privacy of your Personal Data or other content you transmit using the Services, and you do so at your own risk.

Retention

We will retain your Personal Data for as long as necessary to provide our Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client Personal Data, account opening documents, communications and anything else as required by applicable laws and regulations.

EU User Rights

As an EU resident, you may request to:

Please note that these rights pertain to EU residents only, are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

Users Outside the EU - Some of the aforementioned rights are applicable in certain jurisdictions outside the EU as well. Users residing outside the EU are welcome to contact us for any questions or requests at the details below.

How to contact us?

If you wish to exercise any of the aforementioned rights, or receive more information, please contact us using the details below:
eLady Limited.
Email: service_global@elady.co.jp

Our Policy toward Children

We understand the importance of protecting children’s privacy, especially in an online environment. The Sites and Servicess are not designed for or directed at children under the age of 16 years old (“Minors”). We do not knowingly collect Personal Data from Minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Data, he or she should contact us using the details provided above.

Updates to this Policy

This Privacy Policy is subject to changes from time to time, in our sole discretion. The most current version will always be posted on our websites (as reflected in the "Last Updated" heading). You are advised to check for updates regularly. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the updated Privacy Policy.

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