We accept payment by PayPal or Credit Card only. An order will be processed and completed only upon receipt of payment. Placing an item in the shopping cart alone does not prevent another buyer from purchasing the item as long as you have not made your payment.

Due to PayPal Japan restriction, the maximum amount per transaction is US$7,000. If the total amount of your order exceeds this amount, we suggest to place separate orders or pay with credit card instead.

eLADY offers free shipping worldwide! We ship with EMS, DHL Express or FedEX Priority. Please note that in certain countries your preferred courier might not be available. The order will be processed once payment has been received. The handling time is approximately 1 business day, but please note that items with an SKU starting with "GZ" are usually shipped within 3 to 5 business days (business days do not include weekends and holidays).

Based on our experience, once dispatched from Japan for most locations it takes only 3 to 10 days for the shipment to arrive at your door, but delays may occur due to customs procedures in your country or for any other unforeseeable reason and we cannot guarantee a date of arrival.

Import duties, local taxes and charges are not included in the item's price and these additional charges are the buyer's responsibility. We are exporting to over 200 different locations and the customs laws differ per country, therefore we have no way of knowing what the charges might be. Please check with your local customs office or with DHL/FEDEX to determine what the additional costs might be prior to buying.