We accept payment by PayPal or Credit Cards (through PayPal). An order will be processed and completed only upon receipt of payment. Placing an item in the shopping cart alone does not prevent another buyer from purchasing the item as long as you have not made your payment.
Due to Paypal Japan restrictions, the maximum amount per transaction is US$9,400. If the total amount of your order is over this amount, we suggest to place separate orders. If you are trying to purchase an item that costs over US$9,400 please contact us with the SKU or link of the item.
eLADY offers free shipping worldwide! We usually ship with EMS. Please note that in certain countries your preferred carrier might not be available and EMS has a weight and dimension limit. The order will be processed once payment has been received. The handling time is approximately 1 business day, but please note that items with an SKU starting with "GZ" are usually shipped within 3 to 5 business days.
Based on our experience, once dispatched from Japan for most locations it takes only 3 to 10 days for the shipment to arrive at your door, but delays may occur, from time to time, such as due to customs procedures in your country. Please kindly understand that import duties, taxes and charges are not included in the item price and these additional charges are the buyer's responsibility. We are exporting to over 200 different locations and the rules of custom charges differ per country and we have no way of knowing what the charges might be. It seems that packages are being inspected randomly and the custom charges are accordingly. Please check with your country's customs office to determine what the additional costs might be prior to buying.
Note: Due to COVID-19, all items are currently shipped with DHL Express.